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Who We Are & how to Contact Us

content-smith LLC is the brainchild of Cliff & Ilene Bandringa. Focusing on creating content of all types, our goal is to use our content to educate and inform people. Our content is deployed using a variety of technologies including websites, video steaming (e.g., YouTube), on-line Help Systems or Knowledgebases, and other technologies, including good old-fashioned written text.

Contact Cliff at: cliff@backroadswest.com

About Us

We work with a variety of clients ranging from cities, museums and travel companies to a large international public transit contractor. When working with our clients, we enjoy learning about and focusing in on the intimate and personal details that makes whatever we are creating content about, special and unique.

Cliff and Ilene work as a team. When creating content, Cliff’s job is to learn the details and develop the storyline (i.e., storyboard or script) about a topic. Once a rough draft is scratched out, Ilene is the editor and fine-tunes the storyline to make sure it’s cohesive and consistent and makes sure the story or explanation flows easily for people to understand. It’s then Cliff’s turn to create the technical side of it, whether it involves assembling the pieces to a finished video or developing web-based components. The final product is then QA’d by Ilene.

About Cliff

After developing software since 1982 and enjoying photography and traveling from about the same time, Cliff decided to change his career around 2010 to create content that would center his vast knowledge of software, public transit and traveling the world, particularly around the Southwestern USA. Cliff specializes in creating written content, visual presentations, video, all while using his and Ilene’s photography, some video, along with other forms of visuals created using a computer, such as diagrams, maps and related visuals.

About Ilene

Working with business processes from 1980 until 2001, Ilene went back to school to become a technical writer. She quickly adapted to writing instructional manuals for a few software companies and later wrote standard operating procedures (SOPs) to describe various business processes for employees to follow. With Cliff, she also began using those thousands of pictures taken over the years while traveling, along with applying the acquired knowledge of those areas, to develop travel guides and related content.

Read more about Ilene at her photography website.

Can we create content for you?

We’d be happy to start a discussion on creating content for you. Email us and we’ll start that discussion.

Contact Cliff at: cliff@backroadswest.com